Contact Us

Taiyuan Jinshang E-Commerce Co., Ltd.
The company operating Kelrost.

Email: service@kelrost.com
Business address: Room 1103, Building 2, Zone F, Wenhuayuan, Wenhua Street, Xiaodian District, Taiyuan, Shanxi, China.

Product questions

Send the product name or link and the information you need, such as dimensions, capacity, materials, load limits, included accessories or care instructions.

Order and delivery support

Include your order number and the email address used at checkout so we can locate your purchase.

Changes and cancellations

Email us as soon as possible if you need to amend an address or cancel an order. We will check fulfillment status, but changes cannot be guaranteed once processing or dispatch has begun.

Damaged or incorrect items

Describe the issue and provide photographs of the item, packaging and affected area where available. Stop using equipment with damaged handles, unstable supports or broken components.

Return requests

Contact us before mailing a return. We will provide the appropriate return address and instructions. The business address above is not an automatic return destination.

Do not email passwords, full payment-card numbers or unnecessary sensitive information.